Senior Officer, Transaction Banking Client Service
Senior Officer, Transaction Banking Client Service
Location: Phnom Penh
Deadline:
Job Description
Develop, update, and maintain product guidelines, procedures and process manuals for transaction banking products (e.g., Letters of Credit, Bank Guarantees, Collections, Cross-border Payments).
Ensure all documentation is aligned with regulatory requirements, internal policies, and international trade standards (ICC rules, UCP600, ISP98, URDG758, etc.).
Coordinate and work with relevant stakeholders to ensure procedures are updated, practical, and risk-mitigated
Monitor changes in international trade practices, ensuring timely updates to product guidelines.
Act as the expert for trade finance and transaction banking products to provide technical clarifications, product training, and advisory support to Relationship Managers (RMs), Branches, and Sales Teams.
Assist front line in structuring trade transactions and responding to client inquiries with accurate product knowledge.
Act as an escalation point for complex client queries related to trade finance and cash management
Job Requirement
Bachelor’s degree in finance, Banking, Business Administration, or related field.
Minimum 3–5 years of experience in Transaction Banking, Trade Finance.
Strong understanding of international trade rules (UCP, URC, ISP, URDG) and transaction banking products.
Excellent communication skills, with ability to explain technical banking terms clearly and simply.
Strong analytical and problem-solving skills with attention to detail.
Proficiency in English and Khmer (additional languages such as Vietnamese or Chinese is a plus).
Proactive, friendly (humble), open-minded, smart-working, active people, self-disciplined.